Refund Policy
At UHRS IT Services Pvt. Ltd., we aim to provide high-quality services and ensure a seamless client experience. Our refund policy is designed to maintain fairness and transparency while recognizing the effort and time invested in each project.
1. General Refund Guidelines
- All projects are planned with clearly defined milestones to ensure clarity on deliverables and expectations.
- Once a milestone is completed, no refunds will be issued for the work already done.
- If a project is mutually terminated, the client retains all completed work, and any pending payment obligations become void. However, previous payments or deposits are non-refundable.
2. Cancellation & Refund Scenarios
- Once mock-ups are approved, and the project moves into the working phase, no refunds will be issued.
- There are no partial refunds for projects that are in progress during any milestone phase.
- SEO and digital marketing services are non-refundable. However, clients can cancel ongoing services with a 30-day written notice.
- If a project remains inactive or abandoned for more than 30 days, we do not offer refunds on any deposits or payments made.
3. Exceptions & Dispute Resolution
- If any refund is considered under exceptional circumstances, it will be reviewed on a case-by-case basis at the sole discretion of UHRS IT Services Pvt. Ltd.
- Disputes regarding service quality or deliverables must be communicated in writing so that we can work towards a resolution before considering refund requests.
By engaging with our services, clients acknowledge and agree to this refund policy. For any questions or concerns, please contact us at [email protected].
